Fraud & Identity Theft

How Farm Bureau Bank Protects You

• Farm Bureau Bank will never contact you by phone or email requesting the following:
  • Account number
  • Username or Password
  • Social Security Number [SSN]
  • Personal Identification Numbers [PINs]
  • Birthday
  • Address
• One-Time Passcodes [OTP] - Farm Bureau Bank will never call, text, or email you to request a One-Time Passcode [OTP]. While our secure systems may prompt you to enter an OTP for Online Banking access or to approve a transaction, your code should never be shared with anyone. If you are ever contacted by someone asking for your OTP, do not respond. Instead, immediately call Farm Bureau Bank at 1.800.492.3276 or use the number on the back of your card to confirm.
• Our systems are protected by a number of tools such as virus protection, firewalls, secure socket layer [SSL], and more. 
• As security technology evolves, our team constantly evaluates our systems to ensure we provide the best protection for your personal and financial information.
• Every year, we partner with the American Bankers Association to help raise awareness and educate our customers on types of fraudulent scams and how to spot them. 
• Our industry experts are here to answer any questions you may have regarding suspicious messages, phishing scams, or any other types of fraud. When in doubt, don't hesitate to contact us at 1.800.492.3276.   

How You Can Protect Yourself

• Keep your contact information up to date. One of the best ways to stay ahead of fraud is to keep your information updated so we can quickly alert you if we detect any suspicious activity on your account. Ensure we have your current: 
  • Phone number
  • Email address
  • Mailing address 
• Use strong passwords and change them frequently. A strong password should be at least a minimum of eight (8) characters long, including a mix of upper and lowercase letters, numbers, and symbols.
• Stop and take a moment. Scammers use a common tactic by making a situation sound urgent so you react quickly and give them what they want. If you are being pressured to react immediately, it could be a scam. 
• Customize and activate alerts on your debit and credit cards. Take advantage of other tools available to you, such as card controls & alerts. To set alerts and manage activity like approved locations, merchants, spend limits, transaction types and more, access the card management platform through Online Banking and select "Controls & Alerts". 
• Notify us of upcoming travel. Planning to leave the country for an exciting vacation or a business trip? Take a few minutes to log in to Online Banking and set travel notices on your card(s) by accessing the card management platform and selecting "Manage Travel Plans".

The Bank Imposter

"This is the fraud department with Farm Bureau Bank. Can you confirm your full account number and share with us the one-time passcode we just sent you?" 

Account Lock

"Your Amazon account has been locked. Please click on the link to verify your name, address, phone number, and credit card. If not verified within 48 hours, all pending orders will be cancelled."

Grandparent

"Grandma, I'm in trouble and need $200 fast!" 

Online Romance

Tech Support

A pop-up window on your computer says: "Malware has been detected. Click here to fix it."

Investment Opportunity

"Invest in this well-positioned, little known stock before it becomes the next big thing." 

Lottery Winnings