Credit Cards

Credit card statements can be viewed through online banking.

1. Click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on your credit card account tile on the homepage.

To view statements:

• Under Account Info tab, select the eStatements link.

You will be able to access a PDF version of your statements by clicking on the desired billing cycle date.
 

Not receiving eStatements? Try reconfirming your contact information:

1. Click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on your credit card account tile on the homepage.
4. Once on the credit card overview page, hover over the Account Info tab.
5. Select eStatements from the menu.
6. Review the email address listed.
7. If correct, click Continue or Confirm.
8. If the email is incorrect or the field is blank, input the correct email address. Click Continue or Confirm. 
9. Click Yes to the eStatement Disclosure Terms and Conditions

Credit card transaction history can be viewed through online banking.

1. Click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on the credit card account tile on the homepage.  

To view your transaction history:

• Your recent transactions are posted on the credit card center's main page.
• If you do not see a transaction on the main page or wish to search for a specific transaction, hover over the Account Info tab and select the Account Activity link.
• You will be able to view your posted transactions and easily search by date range and/or filter your history by category and/or price range.

You may pay your Farm Bureau^® Rewards MasterCard^® online (using your checking or savings account), through the mail, or by phone.

Online (primary/preferred method)

1. To pay your credit card online, click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on the credit card account tile on the homepage.  

To make a payment:

• Click on the red Make Payment button under the section Current Payment Due or from the top menu bar go to Payments then select Make a Payment.
• If you have not already done so, you may be prompted to Add a Payment Account.
• Select the desired account from the Payment Account drop-down (or click Add Payment Account to add a new account).
• Select the Payment Account and Payment Date, then click Continue.
• Verify the payment details, then click Confirm to submit the payment.
• You will be given a reference number to retain for your records that confirms the transaction has been completed.

By Mail

To pay your credit card by mail, send the check and the remittance portion of your statement to:

• Farm Bureau Bank Consumer Card Services
  PO Box 37035
  Boone, IA 50037-0035

By Phone

To pay your credit card by phone:

• Call 800.492.3276 or 866.644.2535.

Yes! You may set up recurring payments on your account through online banking.

1. Click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on the credit card account tile on the homepage.  

To make a recurring payment:

• From the top menu bar go to Payments then select Automatic Payments.
• Select the desired Automatic Payment Type, Payment Account Info, and Payment Amount, then click Submit.

Disputes may be submitted either online or by phone.

Online

1. Click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on the credit card account tile on the homepage.  

To dispute a transaction:

• From the top menu bar, go to Account Services then select Dispute Transactions.
• Click the View Transaction button.
• You may select a specific billing cycle from the drop-down menu.
• Place a check mark next to the transaction(s) and click Submit.

By Phone

To submit a credit card dispute by phone:

• You may contact Farm Bureau Bank by calling 866.644.2535.

You can redeem your points online through online banking.

1. Click on the Login button on our website, then select Online Banking from the drop-down list.
2. Login using your Login ID and Password.
3. Click on the credit card account tile on the homepage.  

To redeem credit card points:

• Click the Browse Rewards button under the section Rewards Balance.
• Browse for rewards and follow the on-screen instructions to redeem your rewards points.

For more information on Farm Bureau Member Rewards, call 800.221.4748.

Some merchants may require the use of a PIN as an added identification feature.

There are two ways to setup a PIN:

• Call 888.891.2435 and follow the automated system. This method allows you to select a custom, personalized PIN that is ready for immediate use.
• You may also contact a Farm Bureau Bank customer care representative by calling 866.644.2535 and request a randomly produced PIN via mail which will arrive within 7 – 10 business days.

Call 866.644.2535 and speak with a Farm Bureau Bank customer care representative.

If you have a credit card with flat numbers, you have received a MasterCard^® unembossed, chip-enabled card. The flat numbers serve as another security feature to help manage risk. If you have questions regarding your MasterCard^® unembossed card, call 866.644.2535 to speak to a Farm Bureau Bank customer care representative.